Brindle & Balance
Politique de remboursement
Return & Refund Policy
By placing an order through Brindle & Balance, you are agreeing to the terms below. We set these policies to ensure that you are fully informed about our return and refund methods and procedures.
14-DAY RETURN POLICY
Valid for all orders
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return. If your order arrived damaged or defective, you have 7 days from the date of delivery to be eligible for a return or replacement.
To qualify for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Sale and discounted items are covered by our standard 14-day return policy. Items purchased during a promotion or with a discount code can be returned in the same way as full-price items. Refunds are issued for the amount actually paid at checkout.
RETURN PROCESS
To initiate a return, please contact us through the Contact Form at https://brindlebalance.co.uk/. Once your return request has been accepted, we will provide details on how to proceed, including the return address and shipping instructions. Costs returnlabel are customers's responsibility.
Please note: Items sent back to us without first requesting a return will not be accepted.
DAMAGED, WRONG PRODUCTS OR ISSUES
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you received the wrong product. We’ll assess the issue and work to make it right as quickly as possible.
All return inquiries should be made through the Contact Form at https://brindlebalance.co.uk/. Delivery times for replacement items may vary depending on your location.
EXCHANGES
We only exchange products that are damaged, defective, or sent in the wrong size or variant. If you need to exchange an item, please contact us through the Contact Form at https://brindlebalance.co.uk/.
RESTOCKING FEE
No restocking fee
REFUNDS
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Refund processing time is 7 days.
Please allow some time for your bank or credit card company to complete the refund process.
EXCLUSIONS
Please note the following are not eligible for return or refund:
- Any tips added at checkout
- Final sale items
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For hygiene reasons, we cannot accept returns on underwear, swimwear (if the hygiene seal is removed), or earrings. Items must be unworn, unwashed, and returned with original tags attached. Gift cards are non-refundable.
Tips are non-refundable, even in cases where a partial or full product refund is approved.
CANCELLATIONS
Need to change or cancel your order? Contact us at support@brindlebalance.co.uk within 2 hours of placing it and we will do our best to help. After this window, your order may already be processed and on its way to dispatch, and we can no longer guarantee changes or cancellation.
If your order has already been dispatched, you can still return it under our standard 14-day return policy once it arrives.
Business Information
This webshop is operated by IFC Commerce B.V., a company registered in the Netherlands.
The store has been acquired from a previous owner based in Sweden. For certain administrative and contractual obligations, the original Swedish entity may still be referenced where required.
The primary responsible entity for all sales, customer service, and fulfillment is:
IFC Commerce B.V.
Hermelijnkwartier 23
5431 KH Cuijk
Netherlands
Former administrative entity:
Box 4261
102 66 Stockholm
Sweden
Contact: support@brindlebalance.co.uk