Shipping policy

Shipping Policy

We work with premium global carriers to ensure your new Brindle & Balance product arrives safely and on time. This Shipping Policy outlines the terms and conditions related to the shipment of your order. By placing an order through Brindle & Balance, you agree to the policies detailed below.

SHIPPING COSTS

All prices listed in our store include shipping, unless otherwise stated on the product page.

TRANSIT & HANDLING TIME FOR UK ORDERS

In general, our shipping time is between 6–15 business days. However, delivery times may vary depending on factors such as courier availability, public holidays, and international customs processes.

Latest order time:

12:00 AM (GMT+01:00) Amsterdam timezone

Processing time:

3 business days (Mon-Fri)

Delivery time

1-9 business days (Mon-Fri)

Total delivery time (Processing + Delivery)

4-12 business days (Mon-Fri)

CHANGE OF DELIVERY ADDRESS

Once an order has been dispatched, we are unable to change the delivery address. If you need to make a change, please contact us as soon as possible through the Contact Form at https://brindlebalance.co.uk and we will do our best to assist before your order ships.

CANCELLATIONS

We do not allow order cancellations once an order has been processed. For more details, please see our Refund & Return Policy.

PARCELS DAMAGED IN TRANSIT

If your parcel appears damaged upon arrival, we recommend you reject the delivery if possible and contact our customer service immediately.

If your parcel was delivered while you were not present and you discover damage upon opening, please reach out to our support team via the Contact Form at https://brindlebalance.co.uk. We will assist you in resolving the issue as quickly as possible.

Business Information

This webshop is operated by IFC Commerce B.V., a company registered in the Netherlands.

The store has been acquired from a previous owner based in Sweden. For certain administrative and contractual obligations, the original Swedish entity may still be referenced where required.

The primary responsible entity for all sales, customer service, and fulfillment is:

IFC Commerce B.V.
Hermelijnkwartier 23
5431 KH Cuijk
Netherlands

Former administrative entity:
Box 4261
102 66 Stockholm
Sweden

Contact: support@brindlebalance.co.uk